Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

1. Processing time

Order verification, tailoring, quality check and packaging takes up to 3 to 5 days since the products are made on demand and are custom-tailored.

2. Introducing Delivery Options

Shipping time: This refers to the time it takes for items to be shipped from our warehouse in Los Angeles, USA to desired location.

Domestic: Delivery in the United States usually takes 2 to 4 business days using the fastest and most reliable carrier for your location.
International: International delivery usually takes 5 to 7 business days depending on your location using the fastest and most reliable carrier for your location.

International Shipping

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Urban Move may require additional information to verify your payment and will contact you directly if this is the case. We appreciate your understanding and quick response so your order is not delayed.

Customs, Taxes, Duties & Fee’s

All non-US orders sent are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. You may not get charged VAT or duties depending on your country's import tax laws, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

Track Your Order

Urban Move will notify you of your tracking information via email once your order ships. Kindly note, that sometimes those emails go to your Spam folder, thus, double-check there as well if you haven't received your email tracking info in 5 to 8 business days, if it’s still missing please contact us at info@theurbanmove.com. To check your package status and location you can insert your tracking code on our “Track My Order” page.

For any additional questions feel free to contact us at info@theurbanmove.com

3. Introducing Carbon-Neutral Shipping