Free U.S Delivery | Free Worldwide Shipping for Orders over $150

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How Can We Help?

General Questions

Urban Move is founded in Miami, Florida. Our manufacture facility is located in Los Angeles, California.

Send us an email at info@theurbanmove.com where our customer service team will be happy to assist you or call us directly on 1-(800) 378-2888.

Normally, it takes 24 to 48 hours for our customer service team to reply but feel free to send us a follow-up email just in case you haven't heard anything from us.

Returns & Exchanges

Urban Move does offer exchange but only for the same purchased product.

For example, if you have received your order but you have picked the wrong size or color, no worries we’ve got your back!

In 15 days of package delivery you can make the exchange by submitting your request in our Return Portal.

For more information visit our Return & Exchange policy and follow the provided steps.

Refunds are accepted only via Store Credit in the form of an Urban Move E-Gift Card. Every customer is eligible to be issued a refund 7 days after receiving your products.

 E-Gift Cards never expire, and are redeemable right away!

Urban Move offers free Exchange + $10 Store Credit if your item is defective.

Kindly note, that all issues must be reported within 7 days of package delivery.

For more information visit our Return & Exchange Policy and follow the provided steps.

If one of the products or the entire order doesn't match what you have purchased from Urban Move, then we will take care of this issue.

Please notify us in 7 days after package delivery in order to verify your request.

For more information visit our Return & Exchange Policy.

Urban Move reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

1. An irregular or excessive returns history indicative of “Wardrobing

2. An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items

3. Potential fraudulent or criminal activity.

Shipping & Customs

All orders are handled and shipped out from our warehouse in Los Angeles, United States. Please allow extra time for your order to be processed during the holidays and sale seasons.

We process orders Monday through Friday. Orders will be processed within 5 to 7 business days from the order date and shipped the next day after processing. Kindly note, that we don't ship during the weekends.

Once you place your order, please allow 5 to 7 business days to process your order.

After that, it will take 2 to 7 business days for delivery in the United States, and 15 to 20 business days for International orders (depending upon location).

Both domestic and international orders are shipped with USPS, UPS or DHL.

There will also be expected delays to all shipments in a holiday season, due to the heavy volume of shipments that our shipping partners have to handle.

Also, there might be expected delays in most shipments of the affected country/state, due to natural occurrences i.e blizzard, pandemic, etc.

We are constantly working on improving our operation and shipping procedures with our shipping partners. We sincerely apologize to our customers if any inconvenience caused regarding the shipping time.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. 

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.

Sustainable Production

Every order is made on demand and it is custom-tailored upon your sizing.

"On Demand" means that when a customer orders his desired merch from Urban Move, only then we start the production of his clothes.

Find out more about our Sustainability Strategy and why did we decide to choose this production approach.

This business model on production has been implemented by Urban Move in order to avoid overproduction and overstocking which cause a great harm to our environment and it is number 1 issue in the fashion industry.

In this way, we focus more on our fabrics, garment and design which makes every product unique and durable.

Check out our Sustainability Policy that takes a closer look of current issues and our solution.