Política de frete

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging takes 4-5 business days.

Shipping time: This refers to the time it takes for items to be shipped from the
warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 - 20 days to arrive at their destination, but can take longer depending on location. Orders are not shipped or delivered weekends and holidays.

*Estimated Shipping Time

The United States-10-25 Business days
Mexico, Central America & South America 15-40 Business days
Europe & Canada 10-25 Business days
Australia & New Zealand 10-25 Business days
United Kingdom 10-25 Business days
Switzerland 10-30 Business days

Tracking
You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3-5 days, please contact us at info@theurbanmove.com

Buyer Protection
Full Refund if you don't receive your order
Full or Partial Refund , if the item is not as described